What to do if your balances don't match

On the Connections page, each clearing account shows a live comparison between your Stripe balance and the matching FreeAgent bank account balance, for the same currency.

Small, temporary differences are normal — Stripe and FreeAgent don't always update at exactly the same moment, so a transaction that's just landed in Stripe can take a few minutes to appear in FreeAgent.

If the totals are still different after checking again a little later, here's what to look for:

• Unexplained transactions — open the clearing account in FreeAgent and check for any bank transactions that haven't been explained yet.
• Manual changes — check whether a transaction in the clearing account has been edited or deleted directly in FreeAgent. ClearingHouse expects this account to only contain transactions it creates itself.
• A recently paused connection — if syncing was paused for a period (eg. while reconnecting FreeAgent or Stripe), transactions from that period may not have synced yet.

If you've checked all of the above and the balances still don't match, get in touch and we'll help you track down the difference.